Insurance companies are always going to be concerned about their profits. They will care about you, the policy holder, to the extent that they are required. But they will always try to mitigate their liability in any claim that you bring.
Having said that, there are perfectly reasonable and legal reasons for an insurance company — may it be auto insurance company or a life insurance company — to deny your claim. Here are just a few of them:
No matter the situation though, you should always carefully and closely look over your insurance policy to make sure you are being treated fairly. And if you have questions about your particular situation, then consult with an experienced attorney.
Source: Nasdaq, “Denied Auto Insurance Claim? What You Can Do Next,” June 8, 2016
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